Privacy Policy
This policy explains what personal information Ivory & Oak collects, how it is used, and which choices customers have when using this website.
Data controller
Ivory & Oak is responsible for the personal data collected through this website and for handling it in line with applicable data protection law.
Information we collect
When you book an appointment, Ivory & Oak may collect your name, email address, phone number, appointment details, notes you submit, and records needed to manage your customer relationship.
How we use information
We use personal information to provide booking services, confirm or update appointments, communicate with you, keep internal records, and improve daily operations.
Legal bases for processing
Ivory & Oak processes personal data to respond to booking requests, provide services, comply with legal obligations, protect legitimate business and security interests, and, where required, rely on consent for optional marketing.
When information is shared
Personal information is shared only when needed to deliver the service, such as with relevant team members, trusted service providers that support the booking system, or when disclosure is required by law.
Data retention
Booking records and related communications are kept only as long as reasonably necessary for service delivery, business operations, legal obligations, and dispute resolution.
Your rights and choices
You may ask to access, correct, export, or delete the personal information that Ivory & Oak holds about you, subject to any legal or operational requirements that still apply.
Cookies and technical data
This website uses limited first-party cookies and local storage for booking features and language preferences. If you accept optional cookies, it also stores booking_first_touch for up to 90 days. That cookie records only Google, direct, Instagram, Facebook, or other plus a non-identifying integrity signature; the channel is attached to a booking. You can decline, which prevents or removes it. It stores no name, contact details, full referrer URL, campaign value, or cross-site identifier and uses no third-party analytics for attribution.
Privacy questions or requests
Contact Ivory & Oak using the details below if you want to make a privacy request or have questions about how your information is handled.
- Müürivahe 22, 10140 Tallinn
- +372 600 6060
- hello@ivoryoak.bastia.ee